ARTWORK: Camera ready art is referred to the artwork ready to be used for imprinting and that it does not require any extra work (except for re-sizing).
Formats:
- For 1-color, or Multi-Color (spot color): EPS vector file (Adobe Illustrator), PDF. Fonts must be converted to outlines. Make sure you specify imprint color you wish (and PMS/Pantone number if needed).
- Full color process can usually be in major formats: TIFF, JPG, EPS, PDF,, ... 1/8" Bleed allowed; which means you should extend your background (but NOT the important information) 1/8" on each side, so when it is cut, it covers the "entire" area. 300 dpi, CMYK.

COPYRIGHT/TRADEMARK: We have no capability or responsibility for determining who holds a copyright/trademark. By ordering from us, client acknowledges and confirms it holds full legal authority to use the trademark. Thus, all liabilities of this nature is with the customer.

ETHICS: We reserve the right not to accept jobs that promote abuse (physical or emotional), violence, hate, bigotry, racism, pornography, illegal or unethical messages, or what is deemed offensive by ethical norms.

F.O.B. POINT: Our factory warehouse locations. If customerís account number supplied is invalid, incorrect, or if we fail to use this supplied number for any other reason, we reserve the right to ship on our account number and invoice client for the shipping charges. We reserve the right to ship via the carrier of our choice, at customerís expense to meet the customerís in-hands date. Changes to shipping instructions must be in writing, and submitted at least 72 hours prior to ship date, and approved by us.

INTERNATIONAL ORDERS: We regularly ship internationally. All international orders require prepayment in form of wire transfer, or in case of established clients, via credit card. Pleas note due to high international credit card fraud, credit cards are only accepted from established clients. Shipping made to clientís shipper account: UPS, FedEx, DHL; or delivered by clientís Freight Forwarder. If client wishes to be billed, freight will be estimated and shipped via UPS, FedEx, DHL.

LEAD TIME: Indicated per individual item. In any event, our maximum liability is only for the total cost of order and we are not liable for any secondary costs. Freight delays are out of our control and we cannot be liable for.

 

LESS THAN MINIMUM: On some items, less than minimum is possible, usually no less than half the lowest quantity shown in catalog, contact us for quote.

LIABILITY: Our maximum liability is solely for the total cost of order and we are not liable for any secondary or consequential costs.

OVER/UNDER RUNS: Unless otherwise agreed to, order quantities will be filled plus or minus 5%, billed accordingly.

PAYMENT METHOD: New accounts, prepayment/credit is needed (we accept VISA, MC, AMEX). Established accounts, net 30 days. Orders over $5,000, 50% deposit required, unless agreed. Late payments are subject to 2% late fee per month. Allow 3 days for credit application review and approval. Late Payments: Invoices are due net 30. Accounts over 30 days past due will be charged a finance charge of 2% per month on unpaid balance.
Wire Transfer: Call for instructions.

PRICES: All prices are in US Dollars. Prices are subject to change without notice.

RETURN POLICY/CANCELLATIONS: Defective merchandise may be returned when accompanied by Return Authorization Labels. To receive an RMA, contact your Customer Service Representative. Claims must be made within 30 days of receipt of merchandise. Credit will be issued when product is received.
Non-defective items, printed cannot be returned. Blank product returns will incur a restocking fee of 20%. Charges may be incurred on any order that has been cancelled once submitted. Written POs are binding.
Once production has begun, and client decides to cancel, the amount of work & administration service performed will be charged.

SAMPLES: Sample under $5 can be shipped Free to clientís shipper account, which shipping charge is made to clientís account. Samples over $5 will be charged to visa/mc/amex. Samples are non-returnable. If client specifically wants randomly-printed or non-printed sample, he should specify in writing, otherwise, we ship to our discretion.
Don't have Camera Ready Art?  Not to worry!  Our skilled graphics artists can CREATE your entire artwork from scratch with nominal charge (typically $35 for 1-color normal artwork)! (Many manufacturers charge $150-$250 for such service).

If you only want text/numbers to be imprinted (no design), let us know and we shall typeset it for you FREE as our complimentary service!

Even if you do not have your art at actual size, we will re-size it for you at no extra charge. We will do any other necessary changes or touchups FREE or for minimal charge.

Some products and processes may have limitations for imprinting.  When you send us your camera ready art with your purchase order, we will review and inform you if there are any issues before we start production.